I submitted the following complaint to Oregon Department of Justice:
I picked up Alphagan-P eyedrops from the above pharmacy on 12/29. The next day (12/30), when I opened the box, I found that the container had no security seal and there was no informational brochure which comes with the drops.By then, while opening the box, I had torn off the patient information slip that was attached to the box. But I immediately called the pharmacy and spoke to someone and explained what had happened. She told me to bring it in and that I would get a new bottle. On 12/31, at around 5:30pm, I promptly took the eyedrops (in its box) along with the patient wlip (which was torn off the box by now) to the pharmacy and asked to get a new one as promised. The pharmacist on duty examined the bottle and the patient slip for a while and without hesitation declared that that bottle was not sold from their pharmacy. She then said that I would have to take up the matter with the manufacturer and that she would not be able to replace it. I insisted on her that I had got that bottle from them two days earlier and asked her to check their system to see if she can find a cross reference to the lot # from the bottle or the barcode from the patinet slip on the box. She refused and stuck to her claim that that bottle was not from their pharmacy.
I felt utterly annoyed at this point; she was implying that I was lying. At that point, I asked her to give me a written statement stating what she had told me. She then took the bottle and the box and asked me to wait. After about 5-7 minutes, a gentleman came with replacement eyedrops in a box and said that they had given me a new bottle.
This whole experience was very unpleasant. Despite my telling her that I had obtained that bottle from their pharmacy and asking her to check that I had been getting that medication from them for years now and why I would claim something was wrong just this once, she could not for once consider it probable that they might have given me an opened bottle.
I wonder how they could sell me an opened eye medication in the first place. At a minimum, I would think the pharmacist should be reprimanded for inconsiderate attitude and arrogance and Walgreens be warned about such harmful paractices.
0 comments