I placed an order on Monday, December 7th over the phone at approximately 9PM. I have been ordering from CD2U for over a year now - and have had limited issues with them. I normally get my shipping info 1-2 days after I place my order. On Thursday - when I realized I hadn't heard anything - I called the company's 800 number only to fine an automated message with no option for me to speak to someone or anything - just saying that they can not take orders at this time. I have e-mailed '[email protected]' twice - even though it states not to write to that e-mail address - with no response. The money came out of my account on Thursday, December 10th - I tried to call AGAIN figuring someone would be available then with no luck. I'm kind of stuck and really don't know what to do at this point. I called my local police department and was advised to file a grievance with the Kentucky Attorney General. If I don't get my cigarettes today when I get home from work [Monday, December 14th] I will proceed to take that action and any other action necessary to get my $84.05 back - or my cigarettes. I have located an Israel Chavez's [the alleged owner of the company] phone number (s) in Louisville, KY - I tried to call it last night - with no answer. Here are the numbers if anyone else would like to try: (502) 368-5987, (502) 614-7029 & (502) 614-7030.
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