I reside in Northern Virginia and purchased a home built-in 1986 that's two (6 feet high) Andersen sliding patio windows. The weatherstripping operating straight across the jambs in both of them (three items) is used and so I desired to change them. That's, three bits of plastic glue pieces for every screen. I began this in September and after numerous telephone calls over a period of time of 3 months, attempting to give them all needed component id numbers, measurements, etc., below we're in December and that I still do not have the components. Their components individuals have no idea of the merchandise components listings. Plus they throw you around about the telephone to other individuals who understand also less.
Andersen dropped the info provided them in July also it was handed for them again in Sept. I had been billed $570 for six bits of plastic pieces that I'd have suspected price a maximum of $10-20 to produce. Once they came, two-pieces weren't actually my purchase or for my windows. The remaining were faulty and were cut too-short despite me supplying them using the precise measures required. These were delivered. Despite the fact that I taken care of components thatnot affect my doorway, they'd not matter me a credit for all those products. I had been billed for them anyhow due to their error. I published two characters towards the Leader and President of Andersen and delivered a duplicate for their Client Relations Manager. They totally ignored my characters. I am still awaiting an answer to my characters of criticism. They've no integrity as it pertains to pricing of extra parts and seem to don't have any quality-control and also the toughest solution assistance I Have ever experienced.
Like every big company I thought top of the administration wasn't conscious of what is happening within the trenches however they did not create any test at-all to research this and simply grabbed it underneath the carpet.
They do not appear to have anybody within the customer support division that understands something concerning the items or just how to handle a person. I'm I Have been scammed with extreme price gouging. I really could have changed one whole-window collection having a fresh one for that price of those plastic pieces. I will never purchase an Andersen item and might motivate anybody considering it to consider a far more trustworthy provider. Anybody considering having Andersen items within their house must think hard by whatis decreasing the street once they require support or components.
Me? I will never utilize them again or suggest them to anybody.
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