I had purchased a warranty through Elite Warranty. I since then bought a new car and they are unwilling to transfer or refund my warranty. They tell m My name is Matthew Snyder. I have recently done some business with Elite Warranty Inc. I purchased a Jeep cherokee on June 30th from a small dealership. I also purchased an extended warranty on this vehicle to cover me for an additional 60 months / 100k miles for the amount of $795.00 through Elite Warranty. I have since then traded our vehicle in due to my wife expecting another baby and our family needing a larger car to accommodate the addition when he/she comes. I contacted Elite Warranty to either transfer the warranty with the vehicle to the new buyer, transfer the warranty to my new vehicle (less the time i had the jeep), or to get a refund for the amount that i spent on the warranty. The first individual that i spoke to was Colen Sweeten. He took my warranty info and then told me that there was nothing i could do. I asked for his manager and he told me that the owners name was Sid Bastian and to contact him at 801-420-4777. I then contacted Sid to reach a resolution. I told him the situation and that i would just like to either have the remaining time on my warranty transfer to my new vehicle or to get even a partial refund of the $795. At no time during my ownership of the Jeep, did i have to use their warranty. He said that the most he could do is offer me a small discount if i wanted to purchase another warranty through their company for my new vehicle. I refused this option. I told him i couldn't and wouldn't spend any more money with them. I feel it is very unfair and unethical for a company to take this money even though i have not used their warranty at all and leave me with nothing. Elite Warranty is out no money for my contract with them yet now i am out $795 and have nothing for it. I feel that i should either be able to apply the money i paid for their service toward my new vehicle or get a refund since they haven't done anything and are out no money. I am very unhappy with their company and would like to know what my options are in getting this resolved. I am a hard working father and husband and a full time student. I am very honest when i deal with others i just don't know why others cannot be as well. I understand business and contracts but the bottom line is that I am not asking a whole lot, I am simply asking that the right thing be done to rectify this situation. Matt
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