My company has a license to manufacture retro sports shirts and hats. I contacted Broken in August about doing a print job for 336 shits. Katy Ross was my rep and she was nice and friendly. However, soon after they received my shirts and I paid for the first order, that'e when I began to have problems. I receive a shipment of shirts from overseas and it was required that the shirts be retagged. I supplied the labels. They were to do all of the labels as well as the print job. I was quoted a price for the"Tag and resew" of 336 included in my initial order. Thinking nothing of it, I asked for a second order of 6 shirts to be done in high density while the larger order was being handled. Katy informed me that one of the 3 labels were missing and we not with the others. I told her that I physically put them in the box with the others and that everything was there. Since the smaller order of 6 shirts did not require in labels, they processed it and shipped it in 6 days. The burgundy I picked out was a little darker than I thought it would be and the Winter Blue was not right so I requested a second order of the high density and I wanted it to include logos on the sleeves. At the time I made a thirde order, my large order came to me... And they did not resew the third label. Katy made excuses that the couldn't find the labels... However, they informed me that the did find the labels later but they did not charge me for the third label. I was outraged!!! They told me that it would cost me 1.78 per shirt to sew it in and that I had to pay them up front before they would do it. I talked with Kortni and she said that it was a "mistake".in reality, they purposely failed to put the third label on because she later emailed me that it took 17 hours to do the first two labels and there was too much "labor" involved in putting the third label on before not paying for extra labor.
I felt like a fool because I was late with retailers getting my shirts in to them so I paid the extra money "knowing I was beeing overcharged." In all, not only did they gouge me, the messed up my third order by giving my shirts mitch match coloring. What they did was use additional shirts from the first run, and then put the sleeve work on the wrong shirt. When I called Broken Arrown and requested to talk with the owner Rachel said that they were not there and that that is what I had asked for. They also falsified proofs to make it look like that was what I indeed ordered to keep them from redoing the whole order from scratch.
And I noticed that on the 336 shirts where the print appeared to right (that I was forced to pay extra for a label I had already negotiated a price on) that one shirt began to exhibit fading in within minutes of trying the shirt on.
I stopped payment on the last two orders and told Kortni and Rachel that I would never do business with Broken Arrow again because of their poor communication, customer service, and shotty demeanor.
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