Complaint / review text:
Unbelievable process. Sent my watch in april with full payment. Repair number 4948. After much complaining watch returned in August with none of the repairs performed; no tune up, no bezel, no new band; no refund. Complained to cutomer service and they told to send watch back as it was an oversight. They received my watch 9/1/09. It is now 10/26/09. I was issued a warranty numer; 10709. When you look up repair status on the website it says; "We have received your watch as of September 1,2009. You should be receiving an estimate shortly after one of our watchmakers takes a look at your watch."
People needing watch repairs beware. It is 7 months and watch repirs usa has nothing to say for themselves. How long could it take to get a part???
Stick to a store you can walk into because in this case the convenience of the internet is just not there.