To begin with I will most surely state " Bell europe has got the toughest client conduct actually. Confident They're dropping lots of clients... Simply because possibly under educated or simply plain rude customer support ppl. Man.
After looking at bell.ca I chose to purchase bell television online (that you may save $25 in so doing).
I'd put the purchase, before I press the ship switch I obtained an email informing me nyc order hasbeen approved and you will be mounted for thr sep 17 8am -9pm??? Nevertheless I observed a $10 charge recipient rental?
I returned to my purchase online. A girl seemed again to assist me finish the purchase. She might 'nt show me why the $10? She was so arrogant, rude, totally the alternative of customer support. When I informed her the bell.ca site provides a 24mnt agreement you receive free for that recipient to get a year. Her solution was " I recommend you to return and consider the present from whoever advised you???". I questioned repeatedly to get a # to achieve bell, her solution was listed here is bell.ca.
Anyway, another woman delivered mean email showing me-she can help. I stated pls terminated my purchase for sep 17. She did, send me a, and email aswell. Congratulations.
I contact bell for that third-time on the site again on sep 14, this time around I dismissed the internet help called alternatively. A ground mgr guarantee me they'll take care of me perfectly.
As The woman was assisting me to complete my purchase, before I press the ship switch to accomplish, an email came from bel.ca/order confirming my request. The woman also clarify re $10. It was suppose to be always a charge for additional HD pkg purchase. Not for that recipient as the way the firs customer support woman explain it.
All was established for Fri the 18 got a purchase confirmation email. Required each day off arrange the area. Obtain the children out.
No-show!!! Waited from 8am to 12:30pm... Yes I did so. Called bell. The woman who answer the telephone informs me the purchase continues to be terminated? I mentioned no the main one on thr is and I've a verification email for that. Although not the main one for today (fri) got the email to verify it's occurring nowadays (fri), this is actually the order #. The full time and day... But she continue saying it has been terminated. Well imagine how that experienced! To top it-up she produced and display simply no work to fix the clutter they produced
The way in which she manage the entire scenario was nerveracking. Possibly she felt responsible for y#*#ing up. She also turned defensive. Begin bullshit reports by saying the same. Purchase is Terminated, It Is such as the customer support continues to be designed to remain chilly and attempt to get " a disagreement ". The least she might state is, sorry for what had occurred, I would like to have a look and obtain back briefly... Number, not really experimented with comprehend the entire work produced from the client aspect to organize for that actual installation evening.
I asked her to move me towards the mgr (she really requested me who I ought to talk to?) Like I know someone around her. She returned again requesting me whether it's okay that bell may examine my credit??? I mentioned WHAT... Simply get me the mgr pls.
The supervisor eventually... I show her the entire scenario. She stated: oh I understand why it is terminated bluh bluh bluh. I'm as if you lost my time-money etc... By creating me delay all day long, required a day removed from function, held the children out, clear out the way in which therefore the Tec individual might have the area required. She is much like we shall attempt to deliver a technology person nowadays (unsure) its currently 1:00pm without any cost... Free wow?
Eventually she the so-called mgr stated we'd to put another purchase and deliver a tec man perhaps nowadays or tomorrow? I mentioned you've my purchase before you simply go right ahead and finish the purchase. She stated it's been erased, I've no method of re monitoring it.??? If Your customer support mgr don't have an use of this documents, it's really a large issue., #2 after I supply the 2 verification # I supplied was how they start my purchase demand... Which means you informing me itis erased???
She then asked for my DL / charge card. Low of the 5 ppl I worked t bell to put my purchase within the last week and half requested me for my DLor what-so actually (like a matteroffact I will remember a ground phone? The so-called mgr informing me welcome to bell after I described I've a corporate rim with Bell.
You see, I doubt she's a (No supervisor may act-on a like she did) this really is so just how these Bell workers enjoy activities simply to prevent and obtain away using their dirty jobs. When questioned why and what.
It sure was a joking matter for that customer support ladies at that time. Didn't care a little at-all that people waited all day long, created the required time-off from function, missing cash, furthermore did 'nt treatment at-all once they perform with clients period and money frustration.
After realizing she the. So-called mgr isn't useful at all, I informed her: Bell europe isn't gonna rune my evening, I'll venture out and look for cable television around (which their are great presents with exemplary customer support than Bell). I determined by stating to her to savor her weekend, and that I can make sure to cope with this issue very first thing friday morning. What a shock it had been precisely what she desired to below... Unfortunately no work from bell at all. Thanks for losing my money and time. Some the way you have the effect of the manner in which you set me through.
I had been surprised to find out the # of criticism about bell.ca within this website.
I'm the fortunate on who didn't signal something with one of these low-life scums.
I Regret showing lots of ppl regarding bellis present. I'll make certain every one of my buddies and acquaintances learn about bell. Cais poor offers as well as their mis-informed and sluggish team. Who simply stay their chilly and depend the minute and evening, and rest to clients. Had no ability whatsoever.
Pls be cautious everybody. DON'T consider any present from bell.ca. When you do, hug your independence good-bye.
Their are lots of options out their. Eliminate this mother F#rs.
I'll Make Certain Customer matters and Bell HQ educated about that. I will even submit my encounter with bell.ca on all of the social-network I'm in and also the papers, to ensure that good people wouldn't need to endure incredible customer support ppl who runes a status by harming customers.
-Remember People viewpoint Issues.
-Our component like a customer would be to notice that I've an option, and understand how to be considered a client.
Bell Canada: is that this the way you perform Company?
Is that this the way you resolve issues? Is that this the way you educate your workers???
Would you care at-all that the workers (the majority of your Client providers ppl) are destroying your status???
Just how can 5 of one's customer support ppll (personally, about the telephone, on the web) provide and state various things on a single offer?
I let you know lots of ppl are dropping their careers. Those who've employment do attempt additional to maintain their clients. I speculate Bell.ca are able to afford to wreck havoc on its clients all the time.
I Suppose that you don't provide a S#t whatsoever.
Ultimately you Bell.ca can cost you large... Without a doubt.
I will imagin the way you wolud had handle me and all who desired to join Bell europe if all of US had registered???
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