We requested a PODS box to shop our houshold products while our Residence device is likely to be hired. After I put the purchase with PODS via phone, I had been never questioned whether I had been likely to require moving patches. I had been aksed basically required a lock and that I stated no thanks, I'll be providing my own personal. Once the PODS contatiner was shipped, there have been 12 shifting patches, a brand new lock, 2 fresh sets of gloves, and 2 fresh packages of clothes-line string. Each one of these products were in a heap in one single part within the pot. No notice telling me that utilizing the products may incurr extra costs. We employed the going patches and also the 2 packages of clothes-line string to support and secure our home hold products. The pot was acquired and today within the Reno NV service. The lock and 2 sets of gloves we still have in new situation. Whenever we obtained our first regular bill, we settled the quantity billed. The 2nd bill we obtained, we were being billed for transferring patches again - $27.48. I approached PODS Jewelry Support and informed them that people were never made conscious by anyone who there will be a regular charge for utilizing the moving patches. Ok, because we used the string, we are willing to cover these things we employed. Nevertheless, I don't believe we ought to be spending a regular cost for that 12 shifting patches we employed - we didn't purchase them-and weren't informed that people might purchase them within the first-place to get a regular charge. Yes we employed the shifting pads however they have there been to become utilized with no notice mounted on the products I came across inside declaring that you will see a $27.48 regular cost for that patches. I called PODs 3 period currently to protest about that problem. Customer Support claims they might not do something until the Place Supervisor confirms to get rid of the cost for that moving patches. The very first time I named to protest, I had been informed somebody could be calling me back within 48-hours assist me solve my criticism. No body named. On my 2nd phone to PODS, I had been informed the Area Administrator (Tony) could be calling me. It has been another 2 times and that I have not noticed from Tony or anybody. I called PODS back today and Customer Support explained the supervisor advised them I've until February 20 to come back the unsed products or I'll incurr more costs. I described the problem using the shifting patches again simply to be informed just the Area Supervisor could make modifications to my regular costs. No body has explained where you can deliver the abandoned products. Site Supervisor is suppose to contact me again tomorrow (workplace is closed today). The problem using the costs for the shifting patches continues to be uncertain after 3 calls for their Jewelry Customer Support.
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