I used Rent.com to find a moving company. This company was one of several that submitted a bid. They were very friendly at first, telling me they would be able to do a same-day delivery since it was less than 250 miles. They were willing to work with me and said all the right things. I agreed to use them and gave them the deposit. The movers showed up 6 hours late on the agreed date, claimed there was traffic issues. It took them over four hours to load the van (for a one-bedroom apartment). As soon as they locked the doors on the van, they said, we will deliver in 4 days. When I asked about the same day delivery, they said it was too late and that I wouldn't get the load until then (four days later). To make a long story short, they didn't show up then - in fact it took over a week for them to deliver. When I spoke to the office (Emily) and asked who the owners are, Emily said, "This is an LLC and there are no owners". I told her that LLC's are owned by individuals, she gave me a list of names. One was Emily Woods. I asked her if she was one-in-the-same, she said, "Yes".
When the movers did deliver the load, every box had been opened, every box had been crushed, everything had scratches on them. I watched as the movers were throwing the boxes out of the back of the van! What I realized is one guy got my attention in Tulsa while the other skipped over inventoring several boxes, thereby they were able to remove items from several boxes and even keep several boxes from me.
I strongly suggest keeping away from this company - unless you want nothing but trouble. They just told me their claims company and I see on here they are rip-off artists as well.
I will file the claims and move forward to work with the Attorney General in Texas to see if there is something I could do.
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