Telemessaging USA (which is owned by Kurt Duncan) is by far the worst after hours call center option ever. Why? They overcharge you for minutes used. They make excessively long calls, and when you ask for a recording to see what in the world they talked about (while charging you. 65 per minute), they can not provide any recordings, etc. They sidestep with evasive answers.
All the press on the web is published by them. They say that they can take orders for your customers, or write down messagings for you. They charge 50 cents - 1 per minute to do so. What they dont say is that their system is very unreliable, dropped calls, so customers calling YOU but reaching THEM have such a bad experience, a normal customer becomes irate.
What they dont tell you is that they also will leave calls on hold for 10 minutes. Especially after hours. (they say all calls will be answered within one minute).
What they dont tell you is that they cant provide you with any recordings. If you ask for something, they will say you didnt have X. IF you give them X, they will say you didnt have Y and Z.
Ultimately, if you plan on using Telemessaging USA as a customer service, order taking, or even answering service, you will be sorely disappointed.
What also is fantastic is our company is regulated by the phone companies. Several times they have listened to calls fielded by TelemessagingUSA, and they were extremely upset to find customers being treating extremely rude. Several were even hung up on.
Of course, if you ask them to pull call logs for those. They cant. What a SCAM!
TelemessagingUSA.com is a huge ripoff. They will piss off your customers, and cost your company thousands of dollars. On top of that, they will overcharge your minutes, so you will be LOSING thousands, and also being ripped off by Kurt Duncan's telemessaging USA company!!!
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