National Retail Supply called one of our Convenience Stores to VERIFY the address. They spoke to the Manager and after verifing the address they asked his name (which he gave). End of phone call...
A few weeks later a package arrives via Fed Ex in the Managers name, it was signed for by a clerk. It was 3 - kit 5 12 rolls of thermal paper & 1 - 50 cleaning cards. Total $317.50!! WOW-NO ONE ORDERED THIS!
We have not tried to return the package and after reading other posts on this web site (THANK YOU!!!), we will not be sending it back. According to the FTC this company has just sent us a nice GIFT!
THIS COMES FROM THE FTC WEBSITE:
www.ftc. Gov/bcp/edu/pubs/business/fraud/bus24. Shtm
Protect Your Organization
You can protect your organization from paying for unordered goods and services. Here's how:
1. Know your rights. If you receive supplies or bills for services you didn't order, don't pay, and don't return the unordered merchandise. You may treat unordered merchandise as a gift.By law, it's illegal for a seller to send you bills or dunning notices for unordered merchandise, or ask you to return it even if the seller offers to pay for shipping. Further, if the seller sends you items that differ from your order in brand name, type, quantity, size, or quality without your prior express agreement you may treat the substitutions as unordered merchandise. Unordered services are treated the same way. However, first consider the possibility that the seller made an honest mistake.
The FTC's Telemarketing Sales Rule offers additional protections in business-to-business sales of non-durable office or cleaning supplies and most sales of goods or services to individuals, groups, or associations. The Rule requires telemarketers to tell you it's a sales call and who's doing the selling before they make their pitch. They must tell you the total cost of the products or services they're offering, any restrictions on getting or using them, and that a sale is final or non-refundable before you pay. It's illegal for telemarketers to misrepresent any information, including facts about the goods or services being offered.
0 comments