Yesterday at 3PM I purchased a Lab-book and asked twice if they check for missing pages, since this being a lab book, I was skeptical.
They said that they check many times and that they do not sell any books with missing pages.
Today, the first time opening the book, I find missing IMPORTANT pages (pages that are required for me to pull out and turn in)
I call and ask for an exchange. I don't want my money back, I just want an honest exchange. After all, they sold me a faulty product less than 24 hours ago.
Their response? No. I have to sell it back to them (which they won't buy, since pages are missing, DUH!) with a 15% price loss, and not only that, I will not receive the money until they sell it online.
Their reasoning? They told me that it could have been me that ripped out the pages. IF THIS WAS THE CASE, WHY WOULD I ASK FOR AN EXCHANGE? After all, wouldn't I want a cash refund if I had ripped the pages out?
Is this how they treat their customers? Selling faulty books, after they re-assured me twice that there would be no problems, and then not rectifying it?
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