I invested more than 12 Kon kitchen units and countertops at Ikea, that has ended up to be always a mistake and headache. The caliber of the units are what I anticipated for that low cost, to ensure that isn't a problem. Our problem may be the continuing mess throughout this method, and much more significantly may be the bad customer support supplied by top administration when problems happen. The sales agents will always be good, nevertheless the continuing errors really are a representation of bad administration and instruction.
Our last talk with Sac shop cust svc representative, Brooke, didn't get nicely. I don't wish to cope with her again, nevertheless she declined to move me towards the store-manager Heine Roikjer, or even to her boss, Leslie. She explained that she was the only real individual I will cope with to solve my problems. Used to do not enjoy her strategy or her tone within our discussion. I'd been able to sort out the errors up to this time, but after talking to Brooke, I do want to return my whole home, I plan to stop the $4,000 counter, and that I do not wish to store at Ikea again. It is miserable becuase I'd always preferred Ikea. I see plainly Ikea isn't certified to strategy, purchase, or offer continuing customer support to get a home remodel. The quantity of period, power and cash it has cost me, isn't worth the savings that I had been attracted into with 20% off the kitichen unique.
I would recommend that Ikea consumers stay with the little items, in the place of big-ticket items. I've been purchasing from Ikea for 12 years, given that they exposed in Burbank CA. I'm in a reduction and incredibly unhappy. I'll reveal these details as everywhere as you can. Unfortunately I actually donot be prepared to get any reaction from Ikea for this mail.
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