I called Regis Hair Salon in Stoneridge Mall to make an appointment for partial highlights, and at that time I asked how much the price was with this particualr stylist, who had also cut my hair about a month earlier. I was told that her price was $55. At the end of my appointment, however, my total was $75. Not wanting to make a big deal out of it, I left the salon, but called back later to find out why the price had gone up $20.
Now, I really had not intended to make this such a huge issue—I'd just assumed that the extra charge included a blow dry and style or something. But NO, I was told, there is no charge for blow drying OR styling, and the receptionist (who was pretty rude) told me that probably my hair is really thick and long, or probably the stylist did half-head highlights—she even suggested that I'd heard them wrong when I called—that probably the stylist did charge $75, but I'd thought they said $55. (???) Okay, but none of what she told me was making sense. I asked for PARTIAL highlights only, my hair isn't terribly thick, and it's certainly not long—it's chin length! So why the extra charge? She said she'd have her manager call me the next day to let me know why I was overcharged.
THREE DAYS go by—no call from the salon. I finally called the manager, who told me she'd never even gotten a message about me, but told me PROBABLY the reason I'd been charged so much was because the stylist had done half-head highlights (THAT reason again!) which are more work, more foils, more color, therefore the price is more. Okay, great, but again, I asked for PARTIAL highlights only - so why should I have to pay extra for something I didn't ask for? The manager told me she'd speak to the stylist and call me the next day.
ANOTHER THREE DAYS go by... No phone call. Now, come on— all I really wanted was an explanation, so why was it SO hard to get a straight answer from this salon? I called back, and spoke with a receptionist who REFUSED TO GIVE ME HER NAME, which just makes the situation seem even more shady, and at that time I told this person that I'd be filing a complaint with the Better Business Bureau.
I finally got the name and phone number of the person who handles complaints for Regis, and after two or three messages to her, I got a call back. And she was even more rude than anyone I'd talked to at the salon!
Keep in mind— I JUST WANTED TO KNOW WHY I WAS CHARGED MORE THAN I WAS QUOTED. Is that so bad? I guess so. Because my hair was highlighted in March, and it's now MAY... And I STILL haven't gotten an explanation, just a "gift" certificate which can only be used at—where else? — REGIS SALONS— for $20.00!
My advice: Stay far, far away from Regis Salons! Unless you enjoy being overcharged AND treated rudely!
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