I've experienced it with Plaza Auto Mall in Brooklyn Ny. This can be a bad dealer. Totally unprofessional salesman and dealer. I rented a 2009 Toyota Rav-4 and Sirius/Xm was to become mounted inside it upon collection. I visited collection my vehicle on 3/24/09 and also the Sirius/Xm wasn't installed. The seller stated he'd plan a scheduled appointment for this to be finished. The visit was planned for afterwards that week. I stay and work-in Staten Island, and that I quit function 3 hrs early (around 2pm) to become at Toyota by 3 as directed by Troy Esposito (salesman). Upon coming to Toyota, Troy created several calls simply to discover the specialist had previously quit for that evening. Nothing was completed or agreed to recompensate me for my $10 connection cost, my trouble and my missed work-hours, for that we am not taken care of. A brand new day was chosen for that installation. Once more, I quit work early, because of the proven fact that I should be at Toyota by 3pm to ensure that this installment to be finished. This time around, the support individual was there, nevertheless, radio stations they're investing in is available in 2 components plus they had one and never another. Once more, I quit disappointed, and wasn't paid at-all for tolls or something. Lastly, in organizing another appt, I requested Troy easily might be easily fit in on Sat, April 11th, when I would maintain the region that weekend for that Easter vacation. Nevertheless, Troy stated support might "unfit me for the reason that evening". A next visit was organized for recently, 3/22/09 at 2:30pm. I'd organized in advance and had off that whole-day. I named Troy to inform him I've THE ENTIRE DAY down and certainly will come ANYTIME. He established the full time for just two: 30pm. I reached 2pm in case. I named him to allow him understand I'm here. Troy leaves me sitting operating for 50minutes waiting. He doesn't actually emerge to determine me. No body within the support region experimented with assist me or facilitate my problems. I named his cell and he claims "Paul within the support department is looking after you". I tell him no-ones looking after me and that I am still sitting here. Lastly Paul involves my vehicle and informs me the specialist AGAIN quit for that evening. I would like to function the hours the Toyota team places in. There usually passed by 2pm. Lastly, I get delivered next door to Acura where presumably they're likely to deploy my Sirius/Xm. I overcome there and cope with Roberto Peralta. Despite the fact that its only 3pm they CAn't reach my vehicle today and that I need to rentacar to return to Staten Island and return AGAIN to Brooklyn for my vehicle today. That is bullshit. I've never heard about not being provided a LOANER vehicle or anything when you are new-car has been stored in the dealer for support. The rentacar location at Acura required a $100 deposit from me and offered me a horrible 2007 smoking-causing Corolla, in the place of my beautiful completely new Red Rav-4. Personally I think this was a terrible encounter and also the salesman was unprofessional and totally reckless. He didn't check into the visits to ensure they might really occur prior to making me come completely there, today three times for nothing.
Originally, I had been really happy after I first rented my vehicle. I also called a buddy to Plaza to Troy Esposito since I had been originally pleased with him until all of this occurred. He offered my buddy an automobile, understood I called her, and I never actually got something for that. Additional shops provide product or money bonuses whenever you send someone. Why bother to send within the first-place? I've atleast 5 others positively thinking about buying vehicles at this time and that I may desire them to-go elsewhere but Plaza. I'd never recommend this location. These days, Acura support has my vehicle and that I simply named Roberto Peralta get an update and he was very raced about the telephone. I inquired easily may choose it-up today after 5, when I cant skip anymore work with this problem. He explained it'd be achieved today. Therefore today, I wait again...
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