I have a brand new Kohler toilet which I installed one week ago. Toilets come in two parts, a tank and bowl. The tank/bowl interface has a rubber cone shaped gasket and the two pieces are secured to one another with three bolts. A water leak at the tank/bowl junction means the the three bolts need tightening. While I was out of town, the toilet leaked so my wife had Bohmann plumbing come out. They said they charge $39 for an estimate, my wife agreed and they came out.
The guy looks at the problem and tells her it will be $140 to fix the leak. Fortunately, she was smart enough to decline the work, but still paid them $39 for the estimate. When I got home, I tightened the bolts and fixed the leak, it took me longer to find my screwdriver than it did to fix it, maybe 2 minutes of total time once I put the screwdriver away.
I called them, spoke with the manager and asked for a refund. They declined.in summary, my advice is #1) don't use Bohmann plumbing, #2) don't pay for plubming estimates and #3) if you know anybody who used Bohmann plumbing they probably paid way too much.
0 comments