In September I purchased a platinum Diana Classic ring from Milanj Diamonds at the King of Prussia Mall in KoP, PA. I waited three weeks to receive it and went in and picked it up. I did not expect that I would need to be a professional jeweler myself to purchase jewelry, because I am finding out the ring was actually white gold! I took it for an appraisal for insurance and the appraiser told me the ring was white gold, not platinum. My invoice says platinum, the price was for the platinum...
I call the store and speak to Gerald, who seems surprised. He says to bring in my ring and he'll check the records and compare it to the ring I have. I go in to the store after work on March 30 and speak with David Mazer, the "Director of Stores." His e-mail is [email protected]. He looks in the inside of the ring and says the ring is white gold and my invoice in their computer system says it should be platinum. Gerald is also there and takes a measurement of my finger to make sure the fit will be good on the replacement I think they're going to order for me. David says he'll start looking through the records on Tuesday after lunch and that he doesn't need my white gold ring until he gets the platinum one in.
Friday... Still nothing from David, so I call and he informs me he will start working on this today. He has done nothing! I explain to him that when I was there face-to-face with him he promised me this was a priority and now that I'm out of the store, I'm another sucker they tricked into paying for a platinum ring and gave them a white gold one hoping they wouldn't catch on. It took two-and-a-half years, but I caught on. Check your jewelry if you purchased it from Milanj... They probably gave you a cubic zirconia! Beware this merchant!
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