Usacomplaints.com » Shops, Products, Services » Complaint / Review: Direct General Ins Agency - Bad service. #432864

Complaint / Review
Direct General Ins Agency
Bad service

1.) Requested rewards during open-enrollment, completed an proof of insurability form for a lifetime insurance plan and visited on temporary / long term disability.

2.) I observed only existence arrived just on (7/11 check), and so I named Anita to ask about disability benefits that following Monday. She stated anything was posted and he or she observed that I'd visited on brief/long haul impairment, but she’s waiting on acceptance and described that it will take awhile.

3.) Acquired check up on 7/25, nevertheless didn’t view it removed, and so I named that subsequent Friday and Anita stated, it nevertheless hasn’t return yet.

4.) I obtain 8/8 check, nevertheless nothing, and so I contact Anita and he or she claims that it's likely to be disapproved since I’m pregnant. (Pre-existing condition)

5.) About The 20th of Aug., Amanda assisted me find the contact range For That Life Insurance Dept. That addresses temporary/Extended term disability data.

6.) I ask the 21st of August, offered my Soc. Security number plus they stated I’m not displaying within the program, and that I request customer support if pregnancy is recognized as refusal because of it being pre-existing plus they stated no, it experiences underwriting, the same as every other state.

7.) I contact Anita, and he or she shouts informing me that my maternity is pre-existing and that I will soon be disapproved because of previous encounters and customer support doesn’t understand what their referring to, only underwriting, which customer support couldn’t discover me through my ss# since my paperwork is within the underwriting department. But she couldn’t supply me several to get hold of that department.

8.) I asked about my paperwork not being their because of them-not discovering me by my social sec. Quantity, and she endured on stating that she posted anything, Our EOI and every other info they required and he or she extended to express they cope with 900 others also it does take time in order for them to reach me.

9.) I contact Amanda, since this problem isn't receiving solved and my DSM calls Anita

10.) Anita informs my DSM that she’s simply waiting on paperwork for me personally to deliver back before she actually spoke in my experience

11.) Subsequently Anita calls me after she talked with my DSM requesting a fax amount to deliver the EOI to as well as for me to send it back. Since she claimed she experienced my documents and recognized that I didn’t do an EOI for that Brief/long haul Impairment.

12.) I had been off that evening (June 22nd) and so I found function 24 hours later and sent it back.

13.) Today the exact same evening I sent it back, I've this notice entered up from Anita declaring that, I skipped the contract and it’s too late for me personally to deliver an EOI for temporary/extended term impairment, when all Anita needed to do was examine my documents right from the start to determine easily was lacking any paperwork in the place of coming me down since September.

14.) Personally I think she lied informing me-she did her work when she didn’t when all she'd to complete is consider it since she evaluated my maternity centered on prior encounter, and quit me from actually realizing basically was actually likely to get accepted or disapproved.

15.) Today I discover through Dependence Standard Insurance that I’m disapproved after talking to Zahkia Geter on Mar 3rd 2009 because of my acceptance being completed overdue and me obtaining authorized in September in the place of July.

16.) Personally I think I’ve been handled wrongfully and unfairly. I’ve done anything I was suppose to complete and adopted my string of order with no one appears to be assisting me. Today I’m dealing with a economic difficulty since people didn’t do their work.


Offender: Direct General Ins Agency

Country: USA

Category: Shops, Products, Services

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