My wife and I have had the most regretable dealings with Puppy Pals aka Lynn Adams. So I guees I should start at the beginning...
After finding Puppy Pals online my wife contacted Lynn and had a long conversation about how our dog would love it at her ranch because they have 20 employees with two people to every dog. Lynn also rambled on about her business degree and how she was such a great business major.
Lynn then calls me right away at work and gives me the same long pitch except she adds that my wife said that "I probably wouldn't like her". Hmmm OK...
After I get Lynn to finally hang up the phone 20 minutes later, I call my wife and tell her what was said. She NEVER said that 'I probably wouldn't like her' Lynn must know something we don't...
So, ok we have decided to use Puppy Pals because My wife liked the way Lynn sounded on the phone, and we try to arrange when we can see the place and drop our boy off at Puppy Pals.
"Hi, Lynn may we bring our dog out to see the ranch. To see how he likes it?"
Lynn replies "Umm sorry but we dont let people come out to our ranch because that would take away from the playtime for our dogs. You have to use our van service which we charge for and by the way we only pick up two days a week".
We reply "Hmm that might not work for us 3 more days of boarding and a pickup fee."
Lynn says "well if you want I will meet you half way and you can pay me two dollars a mile each way."
My wife and I decide Ok we will work with it.
We met Lynn at the dennys Halfway to her ranch, and as she drove off with our baby in the back of a broken down old and trash filled SUV we felt as if we would never see our dog again.
We called over the next few days sometimes reaching someone sometimes not. Lynn emailed us pictures and our boy seemed happy so we didnt worry too much.
The day before he was to come home we received the last email with pictures. We emailed lynn and asked if she could drop him off at home instead of my work since my wife would be home, no reply...
The next day Lynn shows up at my work with our dog, drops him off and speeds away in her van. Remarkably Lynn had very few words.
Upon Inspection of my dog I notice his ear had been bitten severely and almost severed half way down. I took him to the vet at a tune of $360. When we contacted lynn she claimed no knowledge and said it was probably an "errant paw."
Upon closer inspection of lynns own pictures emailed to us. It ws obvious he had been fighting unsupervised with pittbulls and dalmations. These are Lynns personal dogs that are in her website pictures also.
When we contacted lynn about our dogs ear, she called us stupid and said obviously we didnt know our own dog. AND, that she got our email to drop him off at home but ignored such a stupid last minute request.
Btw my work is less than 2 miles from my home and closer to the 101, so it wasn't a stupid request we were making seeing as we were paying for the van service.
Anyway, lynn procedes to call my wife at work and harrass her and call her names, total lunacy! I will provide a transcript of the multiple phone messages she left cursing and screaming at us, simply because we emailed her and asked about our dogs injury.
DO NOT use Puppy Pals ranch, your dog will thank you.
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