We bought a "Rousseau" watch from Rocketd on eBay. (Yeah, our first mistake... But we've learned!) It was a birthday present for our son who noticed that the hands stuck, stopping the time. Rocketd, the eBay seller, directed us to Rousseauwatches.com (myatmarket, aka always at market).
In August, we sent it in, got delivery verification that the watch was indeed received by a J Baxa on Aug 22, at 4:03 pm, and so we waited... And waited... And waited. When you submit a watch for repair, they tell you it can take up to 12 weeks. Sigh. Finally, on Nov 12, after patiently waiting the 12 weeks, we wrote and asked where the watch was.
We got this on Nov 26th: Good Afternoon, I do apologize for the lack of response on my side. We did receive your item and it is still in the repair department. Our Repair Manager has recently left on a personal emergency and has stated that she will be gone indefinitely. We are currently trying to look for a new Repair Technician.
In the meantime, we are sending the watches back to the Manufacturer to be repaired. If you would like, I will still make sure that your watch gets repaired and in addition, I will have our site manager go through our current inventory to see what watches we have available that are very similar to the one you sent in.
I can email you those options along with pictures of each one and you may choose a brand new watch. Thank you, Shauna Jordan Shauna Jordan Always at Market Customer Service Representative Phone: 972-242-4045 Fax: 972-242-7630 EMAIL WAS HERE. We have written three times since then, asking for an update, and they are completely snubbing us!!! It is our best guess that they have either A. Lost the watch, or B. Never intended to repair or replace the watch to begin with!
Do not buy from them! Spread good Karma... Spend your money ELSEWHERE... Or just throw it out the window of a moving car... At least you'll make someone happy!!
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