Advanta Bank Corp.
P.O. Bx. 30715
Salt Lake City, Utah 84130-0715
Jan. 7
Sirs,
This letter serves to inform you that I wish to cancel my small business credit card account with your bank.
Advanta Platinum Business card # XXXX XXXX XXXX XXXX
Close this account Immediately and issue a zero balance statement to the billing address.
On November 19 I requested a full balance amount and sent you a payment for that same amount. I don't imagine, in this economy, that all your card holders are sending several thousands of dollars each billing cycle.
I had the intention, at that time, of keeping the account open with a zero balance until we had further use for your services.
I was surprised to receive a statement closing 12/30/08 showing a balance forward of $5.52. My assistant phoned your customer Service division January 6th to rectify this matter and was kept on hold for 45 minutes on two separate calls - a stunning total of 90 minutes (outstanding service, considering our call was very important - obviously you dont operate as claimed by your outgoing message).
Finally, an ineffectual lady with a minimal command of English informed us she could do nothing. When asked for her supervisor, we were transferred to a credit Nazi by the name of Don who subjected us to a treatment I can only call cavalier, not to mention arrogant and unprofessional. He would make no adjustment and also informed us of a $19.00 late fee charged to the account 12/31/08. Asked for his last name, Don' informed us he was known as DSR which I assume stands for Demeaning Sarcastic Remarks' - his obvious strong suit.
We have sent you a payment 1/6/09 to satisfy this total bullsh*t balance due.
I have personally Emailed your Customer Dis-service division and spoken with another representative by phone (I believe outsourced from the same locale as our first contact on this matter) to communicate, nay, EMPHASIZE our intention to have no further connection with Advanta.
We have done business with several other financial institutions and have often been satisfied and even impressed with the service we received. A quick search of Advanta on the internet during that incredibly protracted wait time on hold' indicated a business model that would make Al Capone envious.
Sincerely disappointed
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