I came online to tell Robinsons-May how bad their customer service is, but I notice their company doesn't have anyone that can be emailed, which makes me even all the madder...
I have a Robinsons-May card, and I went to the Montclair, CA store yesterday and shopped for about 3 hours - their store has the worst selection of clothes... The only okay thing is the pants (Paris Blues, LEI) but they only have huge sizes-what is someone who wears small sizes supposed to do when you don't stock them (barely any 3's even and I'm talking I need a size 0 or 1..).
That is not EVEN my biggest complaint... So I shop for 3 hours through crap and finally find a few things to put on my card (the only reason I'm even using it is because my last $10 on my account will be paid off this month and I only wanted a few things) and when I wait through the long long lines, they say I need to call the customer courtesy (ha!) phone because my card doesn't go through...
So I go through 3 broken phones (and they are not close to each other-these are HARD to find!) till I finally find one that works and the recording says they aren't online to help me. So I find customer service-which is also a lie-CUSTOMER SERVICE IS *NOT* GIFT WRAPPING!!! (... I CAN'T BELIEVE THEY DON'T KNOW THIS!!!) So I could get no help unless I wanted to wait in line AGAIN behind 8-10 more customers... By now, I AM MAD!!!
I finally find someone who would help me near the leather couch department (no customers go in there) and she saw I was MAD so she was nice enough to even call the customer service line and get someone on the phone for me. So the guy tells me because some of my payments were late-I can't use my card... WHY DON'T THEY TELL THEIR CUSTOMERS THIS *BEFORE* THEY SPEND 4 HOURS IN THEIR STORE???!!??? His lame excuse was "it would take up too much paperwork"... This company sends a statment EVERY month to me with extra blank space that could (and should be) typed on... Every other company knows this-they advertise sales or anything else they'd need to tell you and also THEY PUT 5 DIFFERENT PAPERS OF ADS IN THE ENVELOPE-why couldn't they let me know my card was not good anymore...
I think this is the worst customer service I have had/seen in years-people all want to believe these big companies aren't as corrupt as they are, but Robinsons-May has proved that wrong BIG! I will never ever ever shop there again (they need to get all new buyer's in there-their clothes are crap, I could get better from that cheap $12 a shirt Forever 21 store that is much better quality and style than their store, which sells bad clothes for $40 a shirt!!! The pants are ok-but the rest of the clothes are seriously bad taste and out of style...) And sales will show sooner or later-they better start copying Nordstrom as soon as possible on the clothes, not the price-the clothes at Robinsons-May are SOOOO ugly!
I will be telling anyone that will listen about their bad customer service, bad clothes, bad billing, etc... Not only will I be talking-but the internet will get my opinion out to people all over the world...
I hope the company is happy with itself, they've made me madder than I've been in years-all because of how they treat their customers and the bad inventory they have also... I should have NEVER gone to Robinsons-May... Anyone else who is smart will steer clear of that place...
0 comments