1/06/09 Update on order placed on 9/1/08.
The complaint that I filed with the BBB on 11/12/08 was closed as unanswered on 12/08/08. Firebird Arts is not a member of the BBB and the company has refused to cooperate with the BBB.
I have called Firebird Arts and left several voicemails and on two occasions I spoke with an employee who assured me that he would relay the message to Teri. When Teri Lee did not take the initiative to return my calls I kept calling. Finally, around the middle of Dec, Teri Lee answered the phone. Teri Lee assured me that she "would take care of it" when I requested a refund. Since then she has not returned my many phone calls and messages.
Http://alaskaoregonwesternwashington. BBB.org/
WWWRoot/Report. Aspx? Site=114&bbb=1296&firm=13026407
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