On December 9 I bought the Unlimited CARFAX Reports for $39.99. The idea was that I can get as many reports as I wanted for 30 days, as long as I didn't use them for commercial purposes. I live in Phoenix, AZ; a place that was till recently the number one city for auto-thefts. I started getting CarFax reports from home. I wasn't buying or selling cars, or providing the reports to anyone who was, but after only one week, CarFax deactivated my account without as much as an e-mail explaining why!
When I tried to log-in, I got a generic message that my account was deactivated and if I wanted to know why, then I should send an e-mail to [email protected]. Well I did, and they replied, but they didn't tell me why they deactivated my account.instead, they gave me a generic reply that I agreed to the terms and conditions without saying which ones I have supposedly violated or how, then went on to advertise their commercial services to me!
CarFax offers two other products: one report for $29.99, or ten reports for $34.99. Since hardly any one looks at very few used cars before buying, their offers seemed too expensive to many potential customers. CarFax executives realized that they needed a better product to sell, so they offered the Unlimited Reports for $39.99, but the bastards hoped people would pay without using them much! It's like going to a restaurant that advertises having an open buffet, but if you put more than an average plate of food, the waiter will take your plate away and kick you out with a refund or a reason!
The one thing that CarFax company doesn't realize is that their business is very dependent on reputation of trust. A major TV network investigative story will make CarFax realize this point. Therefore, I encourage CarFax's victims to write to this web site as an Internet reference, as well as to a TV network of their choice, as I will do soon.
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