Nowadays (Mon 12-01-08) I visited the Sears Portrait Facility at Park Place Mall in Tucson, Arizona.
I reached 11:15 with my 2 grandchildren ages 2 and 4.
Used to do not need a scheduled appointment and questioned if it had been feasible to obtain an appoiintment for today. The girl in the table explained that though they'd many visits planned for that evening, she might match us in at 12:30. She subsequently asked me to complete an information page. To date, not a problem.
I waited within the reception with my grandchildren. 12:30 arrived and went and that I wasn't required my change. Others arrived in after 12:30 and were drawn in before me, though I had been informed that I'd be next on 2 separate events. At 1:30 I requested to talk to the supervisor and he or she subsequently advised me that since I have didn't have a scheduled appointment, I'd be studied care of once they had occasion. I informed her that I'd been provided a-12:30 visit and had previously waited one hour past that. She advised me there is nothing she might do for me personally.
I'm shocked that I had been informed I'd be squeeze into a period position, simply to watch for more than 2 hours with two young children after which be informed that since I had been a "Walk In" and didn't possess a prearranged visit, they'd reach me when they might. Have you got any thought how difficult it's to maintain 2 young children entertained as well as in "Picture-Perfect" type for more than 2 hours?
To begin with... When they were reserved and wouldn't have the ability to match me in they ought to have explained therefore, I'd have now been pleased to create a scheduled appointment for a later date.
Minute... Once I had been informed our pictures could be obtained at 12:30, I'd a scheduled appointment.
Third... I had been designed to believe like a "Walk In" my company is truly never as essential as somebody who pre-publications.
I quit this business and went lower the mall Towards The Image People. Our purpose was to create a scheduled appointment for a later date. But you know what... They explained they might consider us right then. And so I used my $200 image budget together and that's where I'll consider my company later on.
Previously, I've had many excellent encounters with this specific Sears Portrait Studio, but clearly customer support has had a radical downward change.
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