Usacomplaints.com » Shops, Products, Services » Complaint / Review: Emerald Hills Animal Hospital - Gave false information, Charged for Shots/Vaccines he already has, $250 for what should have cost $0. #364930

Complaint / Review
Emerald Hills Animal Hospital
Gave false information, Charged for Shots/Vaccines he already has, $250 for what should have cost $0

My girlfriend and I rescued a dog from Miami Animal Shelter. We were instructed to bring the dog to see Dr. Tapper and were told he's the best there is. They trust all of their animals with him exclusively. So I said OK, having moved here recently, the two of us didn't know of any other vets so we did as instructed.

We took the dog in as requested by the Animal Shelter to be fixed.

When my girlfriend dropped the dog off, they asked about all of the shots for the dog including pain shots for the surgery. My girlfriend specifically asked which shots were 'necessary' for the procedure and they LIED to her. She had told them where we got the dog from and that this procedure was supposed to be FREE of charge, as stated by the Animal Shelter staff.

They gave the dog a bunch of shots he DIDN'T NEED, shots he already was given at the Shelter. The idiots over at Emerald Hills didn't even bother to CALL to find out what shots my dog already had. What the f*k are these people THINKING?!

I refused to pay $250 dollars for extra shots that we did not need. They in turn refused to release the dog so we were forced to pay the full fee. I confronted the Miami Animal Shelter about this and they were shocked. They told me they ALWAYS call to find out what shots have already been given each and every time. Well not this time and it cost us $250 dollars we didn't even HAVE for a procedure that was supposed to cost us $0. The Miami Animal Shelter was nice enough to give us a $100 dollar check, which was nice on their part, but we still lost $150 on the deal and were unable to make rent on time since we were on a tight budget for that week.

I will be voicing my opinions in person when they remove the staples and I suppose they'll try to f*k me on that too. DO NOT BOTHER WITH THESE INCOMPETANT MORONS! There are better hospitals than this!

Conculsion: We told them where we got the dog from. We told them that this is supposed to be a free procedure. We asked what shots were necessary for the procedure and signed off on them. We got shafted for $250 dollars when we were told it was a free procedure. We later found out they gave him shots that he already received and they didn't bother to find out what ones he already had.


Offender: Emerald Hills Animal Hospital

Country: USA   State: Florida   City: Hollywood
Address: 3399 Sheridan St
Phone: 9549832300

Category: Shops, Products, Services

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