Shouting Buyer Beware is not something that needs to be done over a slight
Misunderstanding. Charleston Dept. Store is the same Dept. Store it was
Years ago and our policy is still the same. It is still the same business
That you claim you have supported for years. We try our best to provide the
Upmost in customer service and unfortuantely, things that certain people do
Change the rules for everyone. The employees at the University Shop were not
Blatantly trying to be difficult but they are just that... Employees. They
Have certain rules that they are required to follow as well, and sometimes
Those rules conflict with the customers needs. I understand that you only
Washed the shirt, but in retail, wash means wear. Even though that is not
Always the case, everyday brings someone trying to return something after
Wear and we have to protect our business from that. I apologize that you
Were unable to exchange your merchandise but I hope that maybe we will have
Your business again.
Best Regards,
Tiana Burks
Customer Service
Charleston Department Store
Phone: 866.349.7816
Visit us online at http://www.charlestondeptstore.com
Original Message
From: Angie
Sent: Friday, September 26 4:43 PM
To: Charleston Department Store
Subject: Enquiry from Charleston Department Store
After attempting to contact your customer service department and recieving a
Voice mail, I decided to send this message regarding your University Store
At South Ridge. I purchased a $19.99 (plus tax) tee shirt yesterday,
September 25, in anticipation of wearing it to work on Friday and to a
Cookout on Saturday for the WVU/MU game. I took the tags off, washed it,
Balanced my checkbook and threw the receipt away (the purchase was charged
To a credit card and I will receive a statement in a few weeks.) Upon
Retrieving the shirt from the dryer, I noticed a long thread hanging from
The now unraveled hem at the bottom of the shirt. I attempted to return the
Item for exchange at the store today, September 26, where the purchase
Was made and was told by the three clerks behind the counter Mike, Tairra,
And Savannah (the manager, whose name is John is not available today) that I
Could not exchange the shirt because I had washed it. While I would have
Understood more that I didn't have my receipt, it seemed to be the fact that
The garmet had been washed that prevented its exchange. I'm VERY
Disappointed in this as I had long revered the family-owned business and
Have given many dollars to its support. Moreover, another customer standing
Behind me with what she said was well over $200 worth of merchandise in her
Arms overheard my conversation and was very upset at what she heard. She
Asked the clerks, "if I purchased a $100 jacket in this store, and had it
Cleaned and it unraveled, I wouldn't get it replaced?" The clerks restated
That your policy is to not refund or exchange any item that has been washed.
She placed all of her items on the counter and told them that they had now
Lost over $200 worth of business plus any business from anyone she talks to.
As evidence, as we walked out of the store together, she stopped a
Genteleman who was going in and told him about my story. The three of us
Walked together to Target and purchased WVU tee shirts there for half of the
Cost.
I am hoping that your clerks were misinformed. I am hoping that this isn't
The policy of Charleston Department Store or its University Store. I am
Hoping that I haven't been proved wrong for supporting a family-owned
Business since I was a teenager buying Levi's jeans in high school when I
Can purchase products at a "bulk store" for less, but have believed in the
Quality of the product and family. I'm from Ripley West Virginia where I
Have watched the "little man" driven out of town by a national discount
Chain with all of its foreign labels.
I understand that there are bad folks out there who would wear something for
A special occasion and return it for a refund... We've all seen it on t.V.
However, I wasn't asking for a refund, but an exchange WITHIN A 24 HOUR
PERIOD due to product defect. I also believe that you have lost much more in
Future business, if this is your policy (at least $200 at this point) than
If you would have allowed an exchange for a $19.99 tee shirt.
Hopefully I will receive a prompt response and wont' be shouting "buyer
Beware" about Charleston Department Stores.
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