My husband is incarcerated in the county jail and I have a voip home telephone and it doesn't support collect calls... So I have to use the prepaid service through Global Tel Link... Well their telephones hardly work properly... Sometimes it disconnects on its own, statics, an automated voice says it has detected a three way call and hangs up even though there is no three way call in progress. When I call customer service they say they have to do a work order and it can take 3-5 days before a refund is given if another department approves it. The money is never refunded and I have no choice but to use their service... I spend about 75 dollars a week with this company. I've filed complaints with the BBB and they will not do anything if you have to file a second complaint about the same things that happen more than once. I am so frustrated and will file with the FCC. I am so frustrated with this company for not providing quality service or refunds due to their telephones malfunctioning... If there is a class action lawsuit will someone please contact me!!
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