We just buried our 2 month old puppy taken home for 24 HOURS with massive medical problems stemming from poor The Pedigree Shop (TPS) care. The customer service, post-purchase, regarding your pet experience here is appalling! My advice to any potential interaction with this shop and owner would be to BEWARE and go to a reputable breeder or mom-and-pop type pet store not a chain store.
Our puppy had numerous medical problems (advanced case of Giardia, hypoglycemia, positive for lethal and highly infectious PARVO virus, serious dehydration, etc) we had the option to return the puppy but were told that she had nothing more than Giardia; like it's the most natural thing for a new puppy to come home with advanced Giardia. Four DVM doctors (two ER hospital level) told us she had many serious problems, very strong positive tests for PARVO and she made it ONE DAY outside of TPS before she had seizures, agonal breathing, and was euthanized. Did they care? No, numerous calls to the owner, Lisa Senecal, went unreturned and we were told through TPS employees that she would only reimburse us for the cost of the puppy. The medical bills we incurred were on us despite the fact that THEY advised us to seek medical attention. At one point we were told PTS would reimburse us for the medical care equal to the cost of the puppy ($600) or give us a new puppy. Well, when faced with the fact of a little puppy slowly dying in your hands, shop members telling you she's "OK, nothing wrong", and the idea of the type of 'care' she would receive back at TPS, we opted for emergency care.
We're missing our little puppy, out $1000 for care, our two children are very sad, and TPS owner, Lisa Senecal, is 'unavailable'. This is a pattern of blatant disregard for basic customer service and total apathy.
The next message I send out is to the Colorado State Board of Veterinary Medicine as an alert of potential rampant PARVO virus there at TPS. Then I will add another complaint to the numerous existing complaints against TPS there at the BBB, followed by a letter to the Colorado AG for consumer affairs.
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