On July 11 I applied for a Chase Private Student loan and was approved. I faxed them all my documents (proof ID, proof of enrollment, and loans docs) by Monday, July 14. I thought all was fine until eight business days later when they told me my drivers license was unclear and I would have to refax it again.
I refaxed my license and it took them yet another eight business days to receive the copy and to tell me it was unclear. I offer going to a local chase branch and submitting it that way, only to be scoffed at and told that was absolutely impossible. Not to mention every time I called I was on hold for no less than 1 hour only to speak with less than nice customer service.
Anyways, fast forward to Sunday August 23, merely days before I move in to college. I call Chase, on hold for only 40 minutes this time, to find out when my check would be mailed out. I spoke with a rather kind man who informed me the loan was in dispersal status and the check had been printed, enveloped, stamped, and would be in Monday's mail via USPS.
So the waiting game then began, Thursday came, I moved in to school. Then Labor day and the beginning of September still with no check. I gave them the benefit of the doubt (slow mail/holiday weekend etc...). I again tried calling but I just didn't have half a day to clear out in my schedule to hold for Chase bank.
Friday September 5th was my breaking point. I called Chase to check the status of my loan check, only to be told that my loan was canceled by my cosigner... Hmmm wait a minute... I don't have a cosigner. A few minutes of a very upset me trying to keep my cool the woman whom I was speaking with discovered that my loan had accidentally been canceled by the person whom I spoke with on August 23rd. 50/50 shot I would be able to get it reinstated. Yup, 50/50 to quote the supervisor I ripped a new * "If you had realized our error two or three days after it happened we would be able to fix it"
After about a week of constant blunt phone calls to the incompetent buffons at Chase, several calls pleading to the Office Of Student Accounts begging to extend the tuition deadline, the great people at the New Jersey Banking Commission and the New Jersey Department of Consumer Affairs helped straighten everything out in a weeks time.
Chase left me in a hopeless state, canceling my loan by mistake and clearly not wanting to fix it. They have no accountability and simply did not care. To them I was nothing more than another poor 18 year old kid without parents that can pay for college in need of a loan. They pushed me around, they were rude, they didn't want to work to fix THEIR error that nearly cost me an entire year of college.
Do not go through Chase. They simply don't give a rat's * about you and won't want to help you. Their ungodly slow and completely incompetent when it comes to anything that may take a few seconds of thinking.
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