This website sells tobacco alternatives for smoking, that is, herbal alternatives. They also sell other products, such as pipes, clothing, etc. I ordered a product that included a free smoking pipe. It advertised on the site that you would receive a free gift of "greens" with your order. I received my order but I noticed that the pipe wasn't there neither were the greens, so I emailed them telling them that I thought I had received the wrong order (it wasn't clear that what i ordered wasn't a "sampler", but it was "customers favorite". I received an email from a Natalia who was supposed to be on their Customer Support Team.
I called their number and this Natalia person answered and i told her about the problem and she said, "oh can you hold a minute" and put me on hold and never returned to the phone to help me with my issue. I tried calling several times during the day and then NO ONE answered.
Frustrated, I emailed her again and told her that I didn't get the pipe that i was supposed to get and the free greens either. I told her that their fulfillment department left a lot to be desired and that i was dissatisfied with the customer service. She never emailed me back and i never received the rest of my order! I spent over $65 and never received a partial refund or anything.
If you smoke alternative product, stay away from this company. It's customer service sucks!
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