Charter Communications cannot claim to be a service oriented company in any way. I was without internet service FOR A MONTH and still charged for it. I called almost every day for weeks to resolve this issue, and still nothing was solved. I had to go to a local bookstore, paying $4.00 a day, to make my reports online for work, while I was still paying for internet at home.
Eventually they sent a "technician" out, and let me tell you, he did not seem like a professional. He even forgot his tools in my apartment.
Just in the last few months, three movies I rented from On Demand lost their signal in the middle of the movie. And I tried to call and only got a busy signal.
Trying to contact them for anything other than purchasing new "services" is an extremely frustrating process that will most certainly take at least 40 minutes.
I have been trying to contact them for 3 days, and I still can't get to anyone. Now someone in the new contracts department tells me that the main office was closed for 2 1/2 days, and that's why all lines go straight to a busy signal.
I received no announcement or notice they would be on vacation. They don't even have any kind of message they they are out and can't help you, or when to call back. Just a busy signal.
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