Alright the story starts with checking the Meineke web site. On the web site when you choose a city to find a service provider it says to click on the individual store web site for hours, services, etc. When I choose the site specifically for Merrimack it states they accept the Meineke Card. So I called, made my apt and dropped off my car. 7 hours later I stop to pick up my car and when I presented my Meineke card the man behind the counter says "what is this?" I say, it's the Meineke Card, shouldn't you know that. He says he needs to call his manager to see if they will accept it. After having the phone thrust upon me to speak with the manager (who had no idea that I was being handed the phone) he told me they will not accept the card, and that I should understand. I informed him no I didn't understand because the web page says they accept it. He then said to me, oh we do, the old version, we are not set up to take the new version. I said the web page does not state it, and his reply was we don't even carry the application forms for the new cards. At which point I said to him, sir how would I know if you carry the application forms I already have the card and your individual store site says you accept it. I didn't have the money to get my car any other way so I asked what they could do to work with me. I was told nothing, and if I tried to take my car I'd be arrested less then a mile down the road. When I pointed out that the web page clearly says they accept the card, I was told they do. Just the old cards and that he was sure I could understand. I was really upset and asked for a number to call, please keep in mind it wsa 5:15. The manager kept me waiting for 20 minutes for the customer service number at which point I called only to find out they close at 5:30. Some people would say that was chance, I say he planned it like that.
So I called for a ride home and locked my car, and rolled up my windows. I called the number on the back of my card, but they said they only make the cards they can't help.
Today I called the customer relations line explaining I'd like to file my complaint and the person (David) on the phone was rude and told me I didn't know what I was doing, that nothing really would get done. He talked down to me when I talked about mis-representation and fraud and tried to tell me writing a letter and contacting consumer affairs and the BBB is pointless. Eventually after being talked to like I was a child I asked to speak with a manager because he said they wouldn't change the page, that they own many companies all over the world and they know what they are doing. When I asked to speak with a manager I went directly to voice mail. I called back and spoke with the manager who was taking inbound calls because in the "Multi National" Company they only have 4 people who take customer service calls, and 2 where out. When I spoke with the manager and told them that at the store it was a horrid experience and the last person I spoke to was rude and bored with the call she sounded like she understood and the first thing she did was say "well how about we contact the store, find out if they are excepting both versions of the card, and if not we'll have the page changed"... Which is exactly what the other rep told me couldn't happen.
I will be contacting consumer affairs and the BBB and writing many letters, and to those people who have complaints against this horrid company, I suggest you do the same. Eventually the right people will get the right amount of complaints and take action.
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