I was VERY relieved to find this forum and to read each report. If they've ripped so many of us off, does anyone know if we have grounds for some kind of group action? I'm not an attorney or anything, but I wonder if our situations meet the requirements for some kind of "class action suit." I have no idea what that is except that it's in the movies and on TV a lot, but with so many complaints it seems as though SOMETHING should be done together since none of us seem to be making progress with the company alone.
Here's my report:
Despite having "played by their rules" and cancelling my membership via registered/certified mail within the 3 day limit the company imposes, I have yet to receive a single dime. I have contacted the company numerous times since 8/30/02 regarding the terms, and actual termination, of my membership and the associated refund due to me.
These discussions may be summarized briefly as follows: 9/03/02 with "Jean" via phone; 8/30/02 with "Julie Artrip" via registered mail (receipts of postmark date and reception of letter have been kept); 10/19/02 @ 7:34pm with "Ally" via phone; 8:34 pm that Tuesday via phone with "Kevin"; 10/22/02 at 9:41pm with "Patty" via phone; 11/06/02 at 9:14 am with "Rob" via phone and, lastly, on 11/06/02 with "Candace" at 10:20 am via phone. I recorded the last phone call with Candace was with her permission.
On each occasion I was assured that my refund was "in the works", "in progress", "on the way", etc. And, moreover, that I had "done everything right." Unfortunately, I never did receive any refund and, to this date, still have not received even a partial refund, an apology... Frankly any type of response on their behalf.
When I asked to speak with Nina Mason, the director of client services and/or Janet Matthews, head of their accounting department I was told flatly that "They (Mason and Matthews) did not accept phone calls. Period." I find it ironic that the director of client services does not accept phone calls from... Well... Clients!
On November 6th I explained to "Candace" that the unreasonable length of time that had elapsed between my request for a refund and any tangible action to that effect has led me to feel I no longer had any recourse now but to permit my attorney to move forward with legal action.
I am generally a patient individual and feel that I have been more than reasonable with this company for the past 3.5 months. However, the aforementioned incidents, the "no phone calls policies" and the manner with which this has been handled (or not handled, as the case may be) has truly puzzled me and tested the limits of my patience.
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