I would like to make microcell communications get exposure for what they did to me, it already is resolved (well almost, they will completely refund me my money once I sign some documents and send them back). I want them to be exposed for the big assholes they really are. They also run a subsidiary company named "fido", I'm sure you may have heard of them.
Anyways here's how it goes.
I had a cell phone for about a year and a half, no problems, and 3 or 4 months after having had decided to switch from pay as you go, over to a plan, $20 canadian a month for 200 minutes. I called a little later because my cell phone, which was still under warranty, was buster. Why should I pay for service I'm not receiving? So I called and cancelled my plan. I was subsequently billed for service for a total of 3 months, giving me $60 of unwarranted charges for that. At the same time they shouldn't have been billing my credit card, which they did. I had cancelled my credit card because somebody in holland decided it would be a good idea to rip off my credit card number, from a company based there, modchip.com, and I noticed it was being used for various porn services only accessable from that country. My card was reported as stolen because of this, so the number was revoked and I got a new one.
Microcell communications, who's sub company fido, shouldn't have attempted to bill my stolen credit card number, but they did. They charged me a fee for the failed transaction which was approx $20. They received a reply from the credit card company that my card number was stolen.
Now this brilliant company, after they received a reply that the card was stolen, must've thought that the card would be "unstolen" the next month, because they tried to bill the card again later, and they also gave me another $20 (approx) service charge for this.
When I had originally called to have my phone service cancelled, it was not.in fact, the person whom I said "do not bill me for services anymore, however this is accomplished, I do not care, but I do not wish to be billed for services I do not receive" had not noted this in my account even. Maybe their computers
were down and the transaction was intended to be performed later, and it wasn't, I do not know, I just know that these companies place too much trust within their fault ridden
computer systems and employees, and they should not decide to subsequently call their customers liars based on this information if it is wrong. That's exactly what fido did.
Computers crash and fail all the time, what's to say that they didn't loose what I had told them?
Anyways, I was eventually refunded the $20 credit card fee, but I was still being charged for everything else, and interest. So that lowered my bill from approx $120, (this was 3 months after being billed and receiving those bills and just ignoring them. I
wasn't aware they thought I still owed them money, nor did I think such was the case). Now fido thought that I owed them money, because the account was used after the date it should have been closed, yet the way the account was being used, destinctly does not reflect that of a person who knows it is still active and is trying to take advantage of it.
Instead it reflects exactly what I told them was happening, and that was, that I thought the account was inactive. I removed my sim card from my busted phone, to access a phone number from my sister's phone, and I forgot it in there. My contract with fido should have already terminated, thus I could not be held liable if they left the account open, and that's exactly what they tried to do.
When I terminate my contract, it is no longer a binding agreement, try as they may, they couldn't charge me one cent even if the account was abused afterwards. The account wasn't even abused. There were a couple of calls placed by my sister, and that was it, because I had gotten my phone repaired, removed my sim card and put hers back in (I still didn't know that she had dialed calls out using what was supposed to be my inactive account).
After 3 months or so, I initiated conversation with them, originally I wasn't too demanding, simply, I wanted my balance to be zero. That was my goal and I worked towards that. And I'm sorry, but a solution isn't satisfactory until I stop calling in and complaining about it. That was my goal, and I suffered with talking to several powerless people in customer service, then I spoke to some supervisors, one of whom called me a liar because my story supposedly didn't match what these customer service reps wrote down in the records, yet this supervisor didn't seem to want to listen to my story, instead, I got about 2 sentences through telling him my story, and he called me a liar, I told him that if he wanted to call me such, then he at least respect me as a customer and let me finish my story. He then put notes in the account to prevent any other supervisor from dealing with the case, and he also noted that everything was resolved. The hell it was. I complained to other customer service reps, and I kept at what I was doing. I then contacted microcell communications directly, by finding the number for the president's office of microcell communications, which this asshole supervisor had refused to give to me.
I contacted the president's office, and I spoke with judy koto, who, despite hearing my story of how terribly I was treated, really didn't do anything to punish this supervisor, and who maintained the wrong decisions made by him. I was refused a
complete refund, they still thought that I owed them money for up until the calls were made, and noted that the issue was resolved. While this was better than what I had before,
the situation was not resolved and I still maintained that I owed them nothing. I kept calling, which didn't seem to do any good. I then told microcell communications that I spent alot of time on the phone, and that if they wanted to rip me off, I would rip them off by calling their customer service reps and occupying their time. I would work on increasing their overhead. I actually believe that I have cost them over $1000, just to pay for the people who spoke to me. So finally they had decided to give me my money back.
Only after I had gotten extremely irate with them for spending over 40 hours trying to deal with this situation and not getting what I was entitled to, I chucked my phone off my balcony. This was a damage caused directly by fido. While it was my decision to chuck the phone off the balcony, it's cause was the fault of fido, because they had frustrated me to that point, and I gave them plenty of chances to fix what mistakes they had made. Then I get my credit after writing an irate email. Is there something wrong here? I get my money back, after wasting alot of my time and getting nothing for it, after getting so emotionally frustrated after 4 months of having to do this, that I dispose of that which is causing me strife.
Microcell communications also seemed to make me think that I was no longer welcome doing business with them ever again in the future. I spent $100 (plus tax) to purchase my phone. They had deactivated the sim card in my phone, which COULD HAVE BEEN REPLACED FREE OF CHARGE OR REACTIVATED, but they refused to do either after having flagged it to not be accepted by their system. I am submitting this to websites because I want microcell to reply to it and put their foot in their mouths. I feel that they will screw themselves out of customers. I want you to see how evil this company is.
Here is what I feel I should get:
40x$10 for the time I spent:
$400 worth of free calling, or free 20/20 plan for 2 years.
Their most expensive replacement phone, complete with their best battery, leather case, and extra battery (their best again), and sim card.
A written appology from the president of microcell communications, not from anybody else in his office.
Absolutely no forms to sign.
Fido, for giving me full credit back decided that they would also send me forms to sign which may ban me from using their services again, or ban me from ever communicating with
them ever again, or may want this matter to see resolved legally (which it is not).
I will not sign it until I get what I want, that is fair and adequate compensation for all damages caused to me, and I will never settle for less, and what I determine to be fair will increase with time and with the amount of effort and money I waste to achieve this goal.
IW1-19
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