I'll start by saying if you have been hurt by Destination Movers please call the Attorney General in Florida. The AG in Florida said Destination Movers has one complaint against them already, but need a few more to establish a pattern of consumer fraud and really shut them down. PLEASE CALL THEM at 850-414-3300 and tell them your story. You can file a complaint over the phone.
We are moving from North Carolina to Indiana. We are experiencing the same heartache that several other customers have already reported thus far. Long story short, I received a guaranteed binding estimate for the items on my list for $1700 from Erika, a sales representative. She guaranteed the estimate was for the items on the list and NOT per cubic feet OR weight. We had 23 extra boxes and tried to contact the company several times the day before the move to amend the estimate.
At the end of the load, the driver gave me a new bill of lading for $3195, based on the cubic feet occupied on the truck. This could be construed as being illegal because he would have been required to draw up a NEW non-binding agreement prior to loading anything onto the truck, and having us sign and agree to new terms. We never signed this new bill and the driver gladly took my money. Not included in that bill was another $362 for "packing materials." We agreed to pay $80 for mattress covers and nothing else.
Once we tried to discuss this new bill with the company we received the same treatment as everyone else thus far: on hold for 20 minutes, our sales rep was "out of town", supervisors never called us back.
I finally spoke with the supervisor Ruben, who initially refused to change the price, blaming it on large furniture and rising gas prices, seriously. At the end of the conversation after asking how much I would pay, I told him I would pay what was on the estimate, the extra space, and the packing we agreed to. He said "You don't want to pay for anything" and "It's not my problem" then hung up on me. Over the course of two weeks, we dealt with numerous dispatchers including Ruben, Max, and Yureem, all of which yelled at us about paying the new amount and changing their words throughout the conversation. We even left it alone for a week in the hopes that we would get our furniture in Indiana.
Most recently, after they cashed our deposit money, they claimed they needed more money before delivering our furniture (a full week after they were supposed to be here). When we said we would not pay any more than what we were supposed to, they said they were going to deliver our stuff back to North Carolina even though we have already moved to Indiana and will be starting work very soon. They refused to refund our deposit, which means they stole $1000 from us for essentially doing nothing but cause heartache and frustration.
For everyone else who has had similar issues, I contacted the attorney general in Florida and Indiana, where I am moving to. The AG in Florida said Destination Movers has one complaint against them already, but need a few more to establish a pattern of consumer fraud and really shut them down. PLEASE CALL THEM at 850-414-3300 and tell them your story. You can file a complaint over the phone. You can also call the Federal Carrier at 1-888-368-7238 and file a complaint with them. We also filed complaints with the Better Business Bureau. Hopefully together, we can stop this company from practicing unethical business tactics. It may not recoup our money lost, but it would help me sleep better at night knowing others aren't getting hurt like we did.
Josh
Indianapolis, Indiana
U.S.A.
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