My problem is with Nelly (don't know her first name, but claims to be from Bolivia) in particular and with the Harrison Street Hair Cuttery establishment in general.
I have frequented this salon nearly ten times in total and every time I get my haircut there, the employees are pushy and rude. They harrass me and do not cut my hair as I ask. The location is very convenient, so I feel as though my choices are limited. Nelly, a stylist I have requested four times, has repeatedly mishandled me as a client and cut my hair to specifications other than what was asked. For example, I simply asked for a "high and tight with a three (3/8 inch) clipper attachment shave as well as a finger length on top scissor cut." Furthermore, I specifically requested, "Please do not cut my sideburns' length."
Those requirements seemed too difficult for Nelly, as she proceeded to lop off my burns and when I reminded her I did not want my sideburns cut, she replied "Just a little bit." I demanded, "No, not a little bit. I don't want my sideburns cut at all!" That was the third time I had asked Nelly not to cut my sideburns and the third time she proceeded to cut them despite of my requests.
I am fumed at this establishment not only for the incompetence of its employees, but for their inappropriate dealings with customers. I have felt harried and insulted every time I have entered this place. If it weren't for the convenience and price, I'd never had gone back after the first experience.
This establishment will never receive my business again -especially considering the fact that management just allowed me to walk right out in the middle of a botched cut without even remotely attempting to reconcile the situation. Eating establishments seem intent on making sure that the food is just right, but salons, from what I've seen, just do not offer the same level of customer service.in fact, if the Hair Cuttery is at all representative, these establishments are in the business of offering humiliation and disservice.
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