Complaint / Review
Direct TV - Direct Star
Paid $400 for Equipment at Circuit City, Then $300 Again

I purchased my DirecTV equipment through Circuit City while buying a TV. When the installer came out, he asked what I paid for the equipment at Circuit City. He said he had a better deal and instructed me to call the company, cancel the original order, and re-order through his company, Direct Star. He said they would refund the original equipment cost.

The end result is that I have paid $400 for equipment purchased from DirecTV through Circuit City and paid another $300 for the same equipment from Direct Star.

I have called them and sent emails requesting a refund. They have ignored it. Then I called VISA. During that process, DirecTV and Direct Star acknowledged the double payment but refused to remedy the problem. VISA will not do anything now because this happened more than 60 days ago.