Shadowshopper is an incredible ripoff. After sending me emails for 30 days in a 4.99 monthly trial, they automatically reupped me FOR A YEAR without my permission. When I asked them to keep a month's worth (because my trial was for a month so my renewal should have been for a month) and refund the rest, and they threatened to report me to ChargeBack Bureau merely for filing a dispute (not for a successful chargeback mind you). They said it would make it difficult to buy things.
Here's a direct quote from Johnathon's email to me:
You can try to initiate a dispute. I dont recommend going this way because the company will defend all charges using your entire account history, emails, terms of service and show the offer you agreed to, to win the dispute. Further, they report all customers that initiate a dispute to the ChargeBack Bureau (a national database which many major merchants use) which could make it harder for you to make purchases in the future.
Notice it says "they report all customers that initiate a dispute" it does not say "all chargebacks are reported." Is that a threat?
By the way I looked up ChargeBack Bureau, and it is a questionable Panamanian company that is under strict scrutiny in at least the State of California.
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