I was in Orlando, FL recently and I had my card stolen on March 7th. I quickly called and was told that there had been a charge of $936 dollars to my account already. I was furious. I asked what they could do and they told me NOTHING until the charge had settle. I said okay well then can I get a dispute form. They said that they would email me one and that it would take 24-48 hours for an E-MAIL to get sent to me. I waited for the dispute form to come by e-mail. Quickly filled it in and faxed it in as instructed. I was told that I had to return it within 10 business days.
After not receiving my replacement card for two weeks I called in and was informed that they hadn't set the card out yet. I asked why and they were unsure. They asked for my current address and it was different from the one that they had one file so I asked them what I needed to do in order to get my address updated. This was on March 17th. They said I need to fax my liscense and a copy of a utility bill. I said okay and quickly faxed in my change of address and the dispute form AGAIN. I called by the next day. Still nothing. Faxed everything in again. This went on til March 21st.
I called and I flipped. I told them that I was going to get off the phone that I wasn't going to wait and have them call me back. They were going to give me a new fax number and I would fax it again and they would make the changes while I was on the phone. FINALLY they did. They told me that I would have my card in 5-7 Business days.
On March 26th I called AGAIN to find out the status on my card and to see when I could expect to see it. Alittle early I know but considering the recent events I figured I will get any problem taken care of early. They told me that they hadn't received my dispute form yet and that they didn't know what was going on with my card. I tried to get the phone number of the company that I was faxing it to as they were based in Ft. Lauderdale, FL. I was told that they don't have a phone number? Interesting. I was also told to fax it to them again.
Same story on March 27th.
Same story on March 28th expect this time I was told that the card was mailed on March 26th and I should expect it in 7-10 BUSINESS DAYS!
I have a very strange feeling that my dispute form is never going to be received and that I won't be getting my $936 dollars back. I have never been more frustrated. DON'T USE PAYCHEX ACCESS CARD.
They outsource EVERYTHING. Customer service is in India and they simply don't care. I called Paychex directly and my companies account manager is trying to do everything on his end but in all reality he is dealing with the same outsourced company that I have been dealing with for the past month. I doubt that he will get any further. Atleast he has the phone number to the same company that has that fax number!!!
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