20 other firms change my address with no problem but there is always one moron you have to contend with. This AUM company insists that the post office software they use is telling them the address of my mail receiving service isn't correct so they can't change my address. I don't get the bill because they don't (& won't) make the change, plus they have the gall to try and charge me $7 late fee!
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3-18-08
President
American Utility Management
POB 879
Hillside, Il, 60162
Complaint About Really Stupid People Who Work For Your Firm
Dear Sir:
I have spent a great deal of time on this matter today and I am entirely displeased and will be forwarding a complaint on the matter to the PSC.
Over a month ago I phoned your CS number to find out what the bill was and put in an address change. The amount due was 88 cents and I was told that it would just be put onto the next months bill as anything under $1 was just carried over.
I also gave them my 'new' address, a mailing service where I have a box and who receive and forward my mail when I am out of town.
Today by chance I checked the service address mail box and found a bill for $68.84 (attached) which included a $7.00 'late payment charge'.in looking into this and speaking with an incredibe bunch of pencil pushers (Lisa, CS Mgr & P. Williams Call Center mgr) I learned that the address change never went into effect as they were 'unable to verify' the new address with the USPS automated postal equipment.
They absolutely REFUSED to make the address change or credit back the $7 late charge.
I am in no way responsible for the nonsense argument given by Williams that they 'can't' change my address. Every other firm I requested a change from has changed the address and my mail comes in regularly, from Amexp, City Corp, various banks and even a statement from an overseas bank, which arrived today (see attached redacted copy).
The foolishness I have encountered with my dealings over a simple address change reflect the worst of the pencil pusher mentality. Your firm is worse than the IRS or the DMV. Your people simply haven't got enough common sense to come in out of the rain.
The address below is my one and only address for the receipt of mail and I am in no way interested in some made up BS story about how the 'Postal Service' can't verify the address. They deliver 2 tubs of mail to this mail service every day and it has been open for 4 years that I know of, so let's not spout more nonsense about how you can't change the address. I don't like liars or pencil pushers. If you want to get paid then you better send the bills to my address and I also want that $7 'Late Payment Charge' reversed, I won't send ANY payment until these matters are cleared up.
I am however, putting in complaints with the PSC and the BBB about your firm.
Sincerely,
Bill H
1xxxx Hutchinson Blvd 190
Panama City Beach, Fl 32407
850 532 xxxx
AUM Acct: XX11626xxxx
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