Usacomplaints.com » Shops, Products, Services » Complaint / Review: Consumer Portfolio - Disabled Veteran Harassed Over Late Payment And Lost Check By Phone. #280178

Complaint / Review
Consumer Portfolio
Disabled Veteran Harassed Over Late Payment And Lost Check By Phone

I have been with Consumer Portfolio since 2006. I am a disabled veteran with a incurable disease that has recently gotten worser. I have been harassed by Consumer Portfolio so much I have started phone logs and recording voicemails. I am late paying my bill because at the beginning of the month my medication runs low and I need to refilled it. Even if I am a day or 2 late they are calling and harrassing me. Just recently I received a call at the beginning of Feb stating that they did not receive Jan payment. I ebill all of my payment so I checked my bank and it was taken out. I explained it but it wasn't enough. They wanted me to cancel it and do a check by phone which he assured me it would post on the 11th of Jan. 2 weeks have passed now and the check has not cleared and the bank said they have no record of it being ever processed. I received a call today from one of their supervisors stating that the check came back insufficient and the proccess will began if I don't give them a call by 3 eastern. This is one of their branches in Florida. There is money in my bank and has been there for this check to clear. I also called them 1 week prior and they told me the check was processed and my payment was up to date. They never processed the check and held it for 2 weeks. I need help. This is the only vehicle we have to get me back and forth to the doctors I'm seeing. I have documents and recording to prove this fact.



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