I wish I was familiar with this site 3 weeks ago when I decided to engage Superior Telemarketing in a campaign to contact golf courses throughout the United States to assist in organizing an event that would help support the National Breast Cancer Foundation.in my 10 years of developing various businesses, she is easily one of the most reprehensible people I have ever had to deal with.
From her guarantees to her companies performance, they are a complete fraud. I was "guaranteed" 25 calls per day - they averaged about 12. Of those 12, most were either busy, disconnected, or hang-ups. While that is not their fault, what it does mean is most calls should have taken less than a minute - and they could only make 12 an hour??!!
Much like the other complaints on this site, I was told my project could be rushed - it took nearly two weeks. I was told I would have two full time callers - I did not.in fact, in 5 days of calling they "billed" me for 29 hours (although the production suggests they actually spent about half as many hours on my account). They not only conferred no benefit to my company, but they have cost me thousands of dollars in time to re-do their work, wasted man-hours because we do not have the lists we were expecting, and attempts to get a refund.
After going back and forth on my dissatisfaction and demands for a refund, Carisa offered to return a portion of my money, only after reducing my $4,400 by 29 hours at $28/hr (notwithstanding the fact that the published rate on the website is $18/hr for under 40 hours), and I would have it in "30 days". After reading the complaint from Tim, I naturally declined her generous offer, as I am quite confident 30 days will turn into months, and there is no way I would agree to pay $28/hr, when I was double-billed to begin with, and the work-product was an atrocity.
It appears that a lawsuit is inevitable. I would welcome any supporting information from the people that have responded to this site previously. While I intend to get every nickle I am entitled to from this woman, I will also expose her and her company for what they are. I have filed a complaint with the FL Attorney General, and I am sure he would be very interested on any information people can provide on her fraudulent inducement tactics, her policy for double billing (that would make a nice class-action), or any other illicit tactics she may employ (perhaps unauthorized recording of conversations, which is a federal offense).
I can be reached at [email protected], and I look forward to hearing from you. One caveat: Everything I alleged herein is completely accurate and can be backed by empirical evidence. My intent is not to defame Ms. Sanders or Superior Telemarketing; but rather bring to light the true nature of her company. Accordingly, I would prefer substantiated information to mere name-calling and innuendo.
In response to this, I expect a blanket denial from Carisa, along with further accusations that I am unstable and unprofessional (similar to her description of Tim in the earlier blog). I will admit to being emotionally charged, which I believe is the typical human reaction when you are dealing with a person who is blatantly defrauding you of over $4,000. I am not sure what reaction she expects from her victims.
If nothing else, I hope this prevents someone from making the same mistake I did. One last note - she tends to change her name frequently, so make sure you do not end up with the same company under a different name.
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