Usacomplaints.com » Shops, Products, Services » Complaint / Review: RainSoft - Rude customer service!. #276358

Complaint / Review
RainSoft
Rude customer service!

My Spouse joined to get Bristol Competition tix, and we were contacted by RainSoft Water Cleansing Co. To complete an in -house evaluation of our water. (What NASCAR and RAINSOFT have as a common factor? I dunno!) So we made an appt. On the Sitting. 2-2-08 (the only real day-we had available). The Rep. Found our house. He was a pleasant older guy. Following a 3-hour demonstration, we chose to buy their $5000 program. I had been reluctant, but my husband thought it'd be considered a great investment. And of course the 5 years-worth of, recipe soap, washing soap, dishwasher soap, shower solution, all-purpose cleaner, and perhaps another cleaner. Anyhow, we informed the repetition our credit was terrible. He explained "do not fear, they'll do what it requires to obtain you authorized." Meanwhile, we waited per week for deploy. The Rainsoft Co. Named our house and quit a short clutter. Asking us to come back the phone call. We didn't, working it had been only a conformation phone. No further contact was tried by them. Sunday arrived, 9,10, 11,12 o'clock folded around, NO RAIN GENTLE PEOPLE. Since I have was reluctant anyhow, I stated "Great, Im happy they did not come." THEY NEVER CALLED BACK TO SAY THEY WEREN'T ARRIVING. THey lost my time-on 2 distinct times!!! Therefore nowadays, 1 week later, I named Water Gentle to protest about their insufficient info/conversation to us THE CUSTOMER. BO, work supervisor, was instantly furious, claims he named and quit many communications, subsequently accepted to just one contact created, which provided no depth. I browse the grievances about rainsoft prior to the mount was to occur and was that a lot more against it. (the cost I ought to state) And That I discovered that lots of others were as ashamed as me. I also discovered the their are several methods on EBAY from DISAPPOINTED RAINSOFT CLIENTS. I came across something for $600 and he was providing all of the dramas. Bo, the office guy, hung-up on me while yelling at me, I called back again to allow him understand I had been publishing this criticism online and calling their primary Workplace, he explained "Great, you need to do that" and he DIDN'T KNOW THE AMOUNT TOWARDS THE MAIN WORKPLACE, HE EXPLAINED TO HAVE IT ONLINE. Our income stays like everyoneis. I really could have taken care of the machine right then, but I'm so happy it had been never mounted. You will get a number of other water conditioning methods for much less!!! Try the local DIY stores before purchasing this technique to evaluate the caliber of others. Thank heavens for online posts towards the customer.


Offender: RainSoft

Country: USA   State: Tennessee   City: Rockwood

Category: Shops, Products, Services

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