I bid, won, and paid for a pallet lot of 25 pieces that I was going to use as xmas gifts for family and friends. It was to be delivered before Xmas '07.By December 21st with no deliveries of the merchandise, I was concerned and emailed to Liquidation.com about the status of my order. I also called the same day and I was told that the vendor had eight days to send out my order. I responded that it had already been 12 days. The buck was passed to the vendor and that the vendor was responsible for delivery when the auction site (owmed by Liquidation.com) listed Liquidation.com as responsible. After NOT being satisfied with my communications with Liquidation.com, and I made them aware of this fact, I was left with no option but to wait for the shipment. Then, on the 23rd of December, I found out that my order was cancelled by the vendor. I went on line and found that the items had been re-listed. I called and asked why. I was told that in the "terms and conditions" that this was a possibility. I asked what I would receive in return. I was told that I would receive all my money back, and that the vendor would be fined, but that I would not receive any of the fine, though clearly I was the one who had suffered the loss and was left with nothing for Xmas.
To ad a little salt to my wounds, Liquidation.com sent me this email on New Years Eve
"On Dec 31 9:14 AM, via RT wrote:
— Dear Buyer,
The seller has six business days after payment to ship out the merchandise.
Sincerely,
Buyer Relations"
This email was in response to my email from Dec. 21st
A few things to point out here:
1) Liquidation.com was responsible for the delivery.
2) Originally they said the vendor had eight days to ship, yet the auction site owned by Liquidation.com had the delivery as the responsibility of Liquidation.com.
3) The email stated that the vendor had six days to start the delivery; the phone call customer relations agent stated eight.
4) The first inquiry was 11 days after the purchase meaning even with weekends as non workdays, shipment should have been started.
5) The response by email was 21 days after the purchase.
6) The response by email was eight days after the transaction had been cancelled
7) The vendor had to pay Liquidation.com a fine ($200.00 is what I would be fined if I cancelled the transaction, so I figure the amount to be similar).
8) The buyer did not get any type of reciprocity from Liquidation.com, although fines were levied.
My conclusions are:
1) Liquidation.com has absolutely no interest in anything other than money
2) Liquidation.com has no interest in customer service.
3) Liquidation.com has no interest in keeping their side of any deal.
4) Liquidation.com will lie to cover their own tracks
5) Liquidation.com will not step up to make things right
6) Liquidation.com will always pass the buck
7) Liquidation.com will throw anyone or anything under the bus
8) Liquidation.com has employees that have no idea what the company policies are
9) Liquidation.com is a company with ill-intentions and should be dealt with very, very cautiously
10) Liquidation.com is a bad company to do business with at all.
11) Avoid Liquidation.com or you can expect to be burned.
Thank you for your interest
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