If you want a piece of art and don't care about details, this company may work well for you as many are satisfied with the artwork but if you have lost a pet and are seeking a replica of it, you may be disappointed. The company presents an 'if I feeling doing it' attitude when acknowledging or following through with customer requests. Customer service is lacking - no acknowledgment of mistakes nor sympathy for lost pets. The company does not provide a location, accepts only ATM or checks, is not listed in a local Chamber of Commerce nor a Better Business Bureau.
Provide details of your requests upfront. If the company is unwilling to acknowledge and accept your design instructions, do not use their services. Custom products cost more than six hundred dollars each and take generally six months or more to complete. There are additional charges if the product is returned for alterations.
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