Sahalie presents itself as an outdoorsy, cool place to purchase sports and outdoors items. I've ordered a few items from them (they are pricey). My last order was in September. I order items online all the time. I receive my most recent credit card statement, and it has my online order, then two weeks later this company has the audacity to charge my account an additional $14.95 for some "rewards program." I called them, and they (so very conveniently) said it wasn't them — They couldn't solve the problem because it's a separate company. Well, I never DEALT with a "separate company" when I ordered my merchandise through them! I told them to take care of this and to credit my account. Not only was their customer service representative totally unconcerned, but she was completely unhelpful and refused to assist me.in fact, she blamed ME for their company's fraudulent practices. See, when I placed my online order, I was asked, "Would you like to save 20% on your next order?" Who would NOT answer, "yes"??? But she explained that because I answered "yes, " I was approving them to charge my account for a rewards program (why would I spend $14.95 to save more than likely LESS than that on my next order?)!!!
Oh, by the way, the first person I talked to, who gave me another number to call and assured me someone would answer (they didn't) told me that "a number of people have contacted us about this."
What a sad, pathetic way to drum up a few extra bucks. As I said, I order things online all the time and have for years, and this is the first time a scam like this has been done.
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