In May I obtained an amiable memory from RCI that my account was due for restore and was provided a-5-year for $69/year or around $350. I had been informed when I restore that I'd obtain a "sail" voucher advantageous to as much as $1200. I wanted clarification concerning the "as much as" remark I formerly noticed and was informed that towards the end of our discussion that I really could be submitted towards the sail division for further clarification. It was merely a poor indication of items to come because it turned clear the sail division and RCI customer support seem intentionally disconnected. Allow proceed. I had been also informed when I deposit my Maui, Hawaii week that I'd get a 2nd reward week that may even be utilized in combination with all the first one, hence having as much as $2400 toward a sail (remember this). I bought the 5yr account, but wasn't submitted towards the cruise department. I posted my type towards the embassy kanapaali beachclub to lender my week and get a 2nd sail voucher and obtained a of the effective lender to RCI. Today RCI informs me that I currently counted my week in June and that I turned annoyed since I have never counted the week! I'd to 3 way contact the embassy in hawaii and RCI customer support having a boss and YES RCI subsequently confirmed that I infact didn't bank in June. The financial institution was established as May 11 along with a sail voucher was evidently delivered to my tackle and could be obtained a couple of days following the first one came. Three weeks later, I approached RCI since I never obtained both of the deals which were designed to appear within fourteen days. A few more months handed and that I obtained the very first voucher. I allow a few more months pass and named RCI concerning the 2nd voucher simply to be informed the Next voucher wasn't legitimate since I counted in September 06. Here we move again. I went around with RCI ten occasions, incorporated Embassy again and invested more than 3 hours about the telephone and was guaranteed every single period that the voucher could be delivered to me however it never occurred. Lastly I had been provided a voucher service quantity and was informed to contact the sail division to trigger it. I did so so simply to discover that just one voucher can be utilized per cottage, they end in 12 weeks from service and could not be utilized together. Whoa. That which was I battling for? I called RCI customer support back and was informed from the customer support concerning the insufficient conversation between them-and the sail division and sail division in addition to the possible lack of instruction obtained. The repetition discussed the struggles their customer support team needed to cope with concerning the sail voucher marketing and he eventually supplied my with still another voucher identification and that I did contact the sail division to trigger effectively, but I'll not be utilizing two rooms and now have no thought concerning the accurate worth of the voucher (s). I understand this can be getting dull, but please stick with me since part 2 is worse. We are in possession of a-5 year account with RCI and that I contact them to create preparations to get a southern florida timeshare in Anahiem or someplace near to Disneyland in late September. I'm informed there's NOTHING available. The very first cause, noone in So-Cal provides up their timeshare! Nevertheless, they provide to market us per week in the Peacock Suites resort in Anahiem, CA in a higher level than easily reserved the resort myself or experienced expedia. I rejected the present and arranged through expedia. Today, not just do they consider my REDDISH week in Maui, however they have nothing to trade-in return and we outofpocket over $1500 which should be within the lender earning money. I ended our 5yr and certainly will probably never make use of this uneven support again. You will have to concur that RCI is certainly NOT the well-oiled unit that needs to be ready to place your rely upon like a timeshare owner. I'll shut this out by mentioning that I've acquired several telephone calls from RCI about reviving my account and I take some time to inform them about my encounter simply to discover that it had been my problem for lacking arranged annually ahead of time. WHOA, do they require some opposition! I truly have no idea how to proceed with this particular...
Mark in Savage, Minnesota.
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