I had previous problems with movers so this time around I was sure to check BBB and consumer sites. I contacted Unified (GM Marc Z) and was very pleased pleased with the level of service they strived for. I was told the movers would leave Hyattsville at 7am and should arrive at my townhouse no later than 9. June 22: At 9am, no movers. 10 am no movers, when I finally called at 1030am I was told they would be there soon. They finally arrived after 11am-traffic in Northern Virginia is bad but not 4 hours bad.
I was moving out of a 4 level townhouse with a lot of stairs (fully explained in my appointment interview). The movers dropped my bedroom armoire down the stairs, breaking the armoire and a staircase spindle. My daughter witnessed the event. At the end of the move when I was able to see the damage, the mover first denied they drop then told me the office was closed and there was nothing he could do, call the office on Monday. The movers had put my daughter's bed together wrong, resulting in it collapsing as soon as she sat on it, luckily she was not hurt, just scared. The movers also had to move an appliance out of the kitchen and into the garage, they scatched 40 boards of my brand new hardwood floors because they drug the appliance instead of rolling it.
I called on Monday, no response, emailed and received an insurance claim form that had to be notorized. I completed the form for the broken spindle and the armoire and sent it registered mail on July 16. August 16, no reply no confirmation from company, I emailed Marc and as told it takes 30-60 days. Sept 16, no reply sent another email and was told it takes 60-90 days. Oct 16 no reply and sent ANOTHER email. I was finally told that they only refund based on weight and they would be in touch. On October 24 I receive a claim form for a refund of a whole $150 (they broke a $1200 armoire and a $125 spindle). I was very disappointed with the quality of service provided, I would not recommend this company!
0 comments