Money mistakenly taken from my account in March. Error was to be corrected. "Computer does not know the difference between crediting my account and credit card processing." Charged percentage to take my own money out mistakenly and to put it back into my account. I do not have a signed contract with Merchant Services, 515 Broadhollow Rd, Melville, NY 11747-3709. Telephone 1-800-922-2116. I was given the mailing address of Merchant Services, Inc, 51 East Bethpage Road, Plainview, NY 11803
Due to the number of errors on our account, I spoke to CEO Barry Levansan who apologized, told me he would not blame me for not wanting to do any further business and asked for the "opportunity" to rectify the matters and, in addition, would cancel any contract between us. That was in March... Still accumulating large charges and I am not running any credit/debit cards.
I am confused. When you call Merchant Services is says you have called "EVO" but the contact information I was given for the Loss Prevention and Risk Department is BankCard Depot. I did sign a contract with BankCard Depot. So I guess BankCard Depot, Merchant Services, Inc and EVO are one and the same.
All I know is that I have been ripped off a huge amount of money and I cannot get a response. Customer service apologizes when I call that they have a CEO who constantly ignores this "problem" and does not return my calls and wishes me luck in taking care of the situation. I have had to freeze the bank account attached to the credit card processing machine I cannot even use and in the meanwhile get a call asking me to "unfreeze" the account so they can put in money owed to me for several months. They will not send a check. Why?
However, they continue to take funds from another account that I had originally set up with which I must now close due to the fact that I cannot get a response. I am sure they will respond when they cannot get their money.
I am really disgusted and disappointed. I am an honest person trying to make an honest living and it is hard for me to realize that there are people and companies out there who will lie, cheat and steal to get the money from you that you work so hard for. I would also like to send out a "special thanks" to former employee of M & T Merchant Services, Jerry L Lewis, and Mark (don't know his last name, yet) who owns the company for setting me up for the vultures and yes, ripping me off also and not responding to my calls. The address for M&T Merchant Services is 4950 E Thomas Rd, Phoenix, AZ 85018. Office: 602-667-7711. Toll Free 1-888-6060-7711. Fax 602-667-7779.
They come across to be very helpful and say they are "right behind you" and will do anything they can to help in the event of a charge back. Not true. They never helped me and did not even respond. But they are very diligent and right on time about taking the money from my account on time.
Last but not least, LeaseSource, Inc (LSI) whose reputation for ripping of their clients is legendary and needs no further explanation as it is the same old story.
If it takes every dime I have, I will see that these people/companies answer for what they are doing.
Hindsight is 20/20
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